![]() ![]() They had advertised on their original website that returns would be guaranteed if the customer wasn’t satisfied with the product so I thought it would be an easy process. The wallet I purchased from them was smaller than I had expected and couldn’t hold cash at all so I wanted to return it. After a few weeks it just appeared at my house. They said they would send me an email confirmation which I never received any. It wasn’t until after I purchased the item that they seemed shady or like a scam. This business came on my social media as an ad. ![]() As of today I still have no resolve because the merchant is not responding to the claim from my bank! Hopefully my complaint and the countless others will help the next person from becoming a victim to their shady business practices! If let me with the only option to file a dispute with my bank. I contacted the merchant again and forwarded the email correspondence. The courier acknowledged that the packed was not delivered to my home and I needed to file a dispute with the merchant. I contacted the merchant who directed me to contact the courier service in which I did. I live anywhere from 45 minutes to an hour from Kennesaw so that’s impossible even if it was being delivered on a G5. I reviewed tracking and saw were the item was received at a sorting facility in Kennesaw at 19:05 and marked delivered to me at 19:06. I received a delivery notification that my ordered had been delivered on 12/19/22 but I hadn’t received a delivery. As of today, Mathe business has not responded to our request. On MaBBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. Consumers also indicate customer service is lacking as they do not provide assistance. Reports also indicate some consumers received their original purchased items. Other customers have indicated they have never received replacement items or refund. When tracking shows items have been return customers reach out to the company in regards to the refund but company fails to process the refund. Some customer will reorder items and others send the return and wait for a refund. Upon contacting the company for a return company will provide a return label and consumers. However when they request a return the company fails to refund money. Customers allege the company has a statement of easy returns and refunds on website. International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee which will be deducted from the refund amount.BBB files indicate that this business has a pattern of complaints concerning issues with company returns and online purchases. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery. For packages shipped DDP, duties and taxes are collected at the time of purchase, and no additional amount is owed upon final delivery.Ĭustoms authorities require that we state the value of your order directly on your package. Packages shipped DDU will be subject to import fees upon collecting their package. Customs, Duties & TaxesĪll applicable customs and import duties, fees, taxes are the responsibility of the customer. ![]() ![]() All international orders are shipped via DHL, and are typically delivered within 7-21 business days from the date that it is shipped. Orders placed Friday after 2PM PST will be shipped the next business day. We aim to have all orders shipped the same business day if placed before 12PM Pacific Time. Orders shipped to these addresses must be sent via USPS Priority. We accept orders shipped to PO boxes and APO/FPO or U.S. *free On US orders over $74.99 Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories You will receive a shipment notification email with tracking once your order has shipped. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Standard shipments will ship via USPS, FedEx or DHL depending on your location. Orders over $74.99 Domestic Shipping Policies ![]()
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